Return & Refund Policy

At Xirove, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

 
• Unused and in its original condition.
 
• Returned in its original packaging whenever possible.
 
• Accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

 
• Personalized or custom-made products.
 
• Items marked as final sale.
 
• Gift cards.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue quickly.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account.

Exchanges

If you receive a defective or damaged item, we'll gladly replace it when possible. If a replacement is unavailable, we'll offer a refund or another suitable solution.

Return Shipping

If the return is due to our error, such as receiving the wrong or a defective item, we will cover the return shipping cost.

For all other returns, customers are responsible for return shipping costs unless otherwise required by applicable law.

Order Cancellation

Orders may be canceled before they are processed for shipment. Once an order has been processed or shipped, it can no longer be canceled but may qualify for a return under this policy.